Help & FAQ
About Us
- Who is QualityPhotoBags.com?
- Our team developed and manages DropShots.com - Americas #1 Family Photo/Video sharing site. We are professional programmers, photographers and graphic designers that are passionate about photography and want to give you new and exciting ways to share your memories.
- What are your business hours?
- We are open Monday through Friday 8:30AM to 5:00PM Pacific Time.
- Where are you located?
- Our address is:
1340 Specialty Drive, Suite I
Vista, California 92081 - What is the best way to contact you?
- The best way is to send an email to esupport@qualityphotobags.com. We are usually able to respond within 2 hours but it may take up to 24 hours.
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Photo and Uploading Questions
- Can I submit any image?
- You may submit any image as long at it is your own personal property or you have obtained the right or permission to reproduce it. By ordering a QualityPhotoBags.com bag you confirm that you own the rights to the image(s) or have obtained relevant permission(s) to use the image(s) prior to submitting an order. QualityPhotoBags.com will not be held responsible for any discrepancies involving the license holder and the customer who submits the photograph.
- What type of image file do I need to use?
- We currently only take JPEG format images in RGB format. Make sure the image is saved at a minimum of 1500 x 1125 pixels or more. The file size should be a minimum of 200KB and a maximum of 7MB. A minimum 2 Megapixel digital camera is required - 3 Megapixel or higher is recommended.
- Can I see my picture cropped on the bag?
- You will have the opportunity to crop your images and proof them on the bag on screen on the Photo Bag page once you have uploaded a photo.
- Can I put multiple images on one side of a bag?
- If you have a photo editing program, like PhotoShop, you can combine several photos into one image that is at least 1500 x 1125 pixels or greater and we will gladly print it on a bag for you. Save the file as a .jpg file and upload it.
- What do I do if I am having technical difficulty uploading images?
- If you have had a problem uploading your images during your order process, please send us an email at esupport@qualityphotobags.com or use our Contact Us page.
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Product Information
- How do I keep my photo bag clean?
- For regular cleaning maintenance, go over your photo handbag with a lint brush. You should apply Scotchguard® or a similar product that will repel moisture and water when you first receive the bag. For further cleaning, please use a damp soft towel with warm soapy water to remove dirt from the bag.
- How are images made and how durable are they?
- Images are actually "baked" into the fabric through what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.
- Are the images on the bag removable?
- No, images are actually "baked" into the fabric with what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.
- What kinds of fabrics are used?
- Images are printed on a high-quality micro fiber material. The rest of the bag is also constructed with an extremely durable micro fiber. This material has a medium sheen so that your image will look great.
Order and Shipping
- Do you have any kind of customer satisfaction guarantee?
- If you are not satisfied with your bag, return it within 30 days and we will remake another bag (same style, same image) at no additional cost. Since all of our products are custom, refunds are not provided.
- What is the return policy?
- All products are guaranteed against defects in materials and workmanship for 90 days from shipment. If you need to return a product, please send an e-mail to esupport@qualityphotobags.com.
- Can I cancel my order?
- We immediately begin processing your order. You may cancel your order only within the first 24 hours by sending an e-mail to esupport@qualityphotobags.com.
- Can you update me on the status of my order?
- If you have any questions you can email esupport@qualityphotobags.com and someone will get back with you within 24 hours. We will send you an email confirmation once your bag is shipped.
- How does my bag get delivered?
- All domestic orders are sent to the address you specify via FedEx Ground except for PO Box addresses. PO Box addresses will be delivered via US Postal Service.
- How long will it take to receive my order?
- Your customized bag will take approximately 1-2 weeks to be completed. Shipping times will vary based on your shipping method selection. During holiday periods it may take longer. We will clearly state any shipping time adjustments on our website during these periods.
- Can a bag be delivered to someone else?
- Yes. We ask you for the shipping and billing address. We will not contact the recipient in any way.
- How will I know when my order ships?
- We will e-mail you a shipping confirmation when your order ships. If tracking service is available, we include the Tracking number in your Shipping Confirmation e-mail.
